For over three decades, Tosaf has been developing and manufacturing high quality additives, compounds and color masterbatches for the plastics industry. Since the very beginning, Tosaf understood that color required a different business model from additive and white. Color must be sold as a service, which only local professionals can truly provide. That is why Tosaf established a network of plants that specialize in color, and provide quick, efficient service in the local language.

Tosaf Inc. is located in Charlotte metro area, North-Carolina.



THE JOB

Tosaf Inc is looking for a successful Customer Service Representative (CSR) to join the team. Our global organization offers growth, the ability to make your job your own, a life-work balance, and a family-oriented culture. The CSR has the primary responsibility of communicating with customers via phone or email. Other responsibilities for the CSR include processing POs, monitoring the progress of each order from start to finish, assisting the sales team, reviewing inventory when needed, and supporting other business functions as required.



HOW WILL YOU DO IT?

  • Field a high volume of emails and phone calls
  • Process customer orders in ERP system, communicate with the production team on lead times and send order confirmations to customers in a timely manner.
  • Follow the order progress from start to finish and communicate with the customer accordingly.
  • Effective communication with all the departments.
  • Process shipping documents and invoices.
  • Handle customer complaints with management
  • Provide support for outside sales
  • Provide support to a logistics department
  • Assist with other business functions as needed.



YOUR EXPERTISE

  • Associate degree in business or related field – Preferred
  • Minimum 2 years customer service experience with a background in manufacturing
  • Ability to multitask while maintaining a high level of detail
  • Excellent written and interpersonal communication skills
  • Self-starter and ability to work with minimal supervision
  • Exceptional time-management and organizational skill set
  • Must be computer proficient, Microsoft Excel, Word and Outlook
  • Experience working with an ERP/SAP system is a plus.

WHAT SHOULD YOU EXPECT

It's time to embrace your next challenge!

This is your opportunity to be part of Tosaf. We have spent more than 30 years to become one of the global leaders in Masterbatches and additives for plastics and we are looking for people who can collaborate to help us build on our history while creating future success. Our experts cannot wait to welcome you among them to share their expertise.

If you live around Charlotte (NC), and you want to challenge yourself, this is the job for you.

We are waiting for you!